Refund policy

Refund and Cancellation Policy

Return Policy:

We are deeply concerned that you came to this page to return  the item. Your feedback on the product is very important for us to understand the inconvenience caused to you due to our product or service. 

However, unfortunately, we cannot accept returns on sold items. 

While we do not accept returns for food items due to hygiene, we offer a 100% refund or replacement for damaged or incorrect orders if reported within 24 hours of delivery Replacement orders are processed within 4 business days after our customer support team validates the damage via communication over e-mail or phone.

Replacement Orders and Refunds will be processed only if the query is raised within 15 days of placing the orders. Any queries or concerns beyond 15 days from the order confirmation date will not be entertained.

Cancellation Policy:

Cancellations can be processed within 24 hours of placing the orders (provided your order was not dispatched from our end) by writing to us at info@millegram.in. Refunds for cancelled orders will be processed to the original mode of payment within 5-10 working days.
You can always contact us for any return question at info@millegram.in. 

Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. and the replacement product will deliver within 2-3 business days

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@millegram.in